surplus freight furniture Reviews and Complaints

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surplus freight furniture Reviews

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  • Damaged and no return phone calls



    A week ago my husband and I bought a livingroom package from Surplus furniture in Owen Sound, Ontario. I phoned the manager back the same day and told her two of the sectional cushions (carolina girl- SKU #003545) were crushed in they have no support, the coffee table (SKU # 004926) has a mark on it and the legs have glue on them and the one end table (SKU# 004927) also had a couple of marks on it. She said the end table and coffee table had to be delivered by the manufacturer and she would call me when she knew the truck was coming in. The truck came in three days later and when I... More...
    (Furniture)
  • Don't make a deposit



    I recently went to a local surplus store and made a decision on a livingroom package. I made a desposit to reserve to come back the next day. I went home and decided it is not really what i wanted but i had decided to take another set for my living room. So the next day i went back to the store to cancel my first order. The assistant manager served me never asked was there anything else i would like but just abruptly told me that she never had the money to refund my deposit of $100.00 cash in the store. I asked her can she put it back on my debit card then and she replied no it has to... More...
    (Furniture)
    Designer2016's Picture   Designer2016    0 Comments   Comments
  • Surplus Furniture and Mattress NE Calgary



    I was not informed that 'ALL SALES FINAL'. The sign at the check out desk stating 'ALL SALES FINAL' was covered by store items. When I brought back my section (3 days after purchasing it), the manager initially stated, no problems as long as it's not damaged, you have store credit like it says on the invoice. I stated I would be back at a different day to utilize the store credit. While off loading it, the manager stated he 'changed his mind' and either use the store credit right away or lose it. Please note: It does not state on the invoice there is a... More...
    (Furniture)
    NinaErhabor's Picture   NinaErhabor    0 Comments   Comments
  • Surplus Furniture Regina Saskatchewan



    Hi, I order sofa a love seat on 26 Dec. Sales Associate said that you will get your delivery at least within 3 weeks. its been a month or more. still waiting for delivery. everytime i called the store they said that you will probably get this with in this week. god know when i will get it. i spoke to the manager as well but he was misbehaving. when i asked him you made my transaction and at that time you were saying you will definitely get it before 3 weeks so he replied its a retail business and its always happend. totally dis satisfied with the service. they are cheater. i will... More...
    (Furniture)
    naveedali861's Picture   naveedali861    0 Comments   Comments
  • Moncton Surplus Furniture



    Surplus Furniture in Moncton is a sham. I bought a 3-piece sofa set with coffee, end tables and lamps. When it was delivered my coffee and end tables weren't there. I called the store and they stated they were out of stock. When I asked why I did not receive a phone call he couldn't answer me. He just said that they would be in stock by January 25th. Today, January 22nd, I called letting them know I was coming into Moncton on the 25th and wanted to make sure that I got my coffee and end tables. Now they say that the factory is all out so it will be in March (2015) before I can... More...
    (Furniture)
    Theresa123's Picture   Theresa123    0 Comments   Comments
  • Do not shop there



    I used to work for Surplus,and I hated it. Avoid at all costs. From day one I was taught to harass the customer as soon as they walked in the door and lead them around the store. To make things even worse,your pretty much taught as an associate that customers are nothing but your next pay check. Their products are very poor quality hence the low prices. Save yourself the headache and shop somewhere else! More...
    (Furniture)
    surplussucks's Picture   surplussucks    0 Comments   Comments
  • Surplus Freight Furniture sham adverts and sales



    I received regularly their advertising flyers, and one just seemed to good to be true. (Of course, it was) A sectional for $798 "free" coffee table set "free" lamps. I paid for a warranty too, which I bought only b/c the sales clerk told me it was transferable - which it is not. So I thought, wow, what a deal - couch plus 2 free accessory sets. Of course, the standard price of the sectional now is $698 and if you pay $98 more, you can get a coffee table set and lamps. So my sectional price was ~$100 more with "free" tables and lamps, on a blowout sale,... More...
    (Furniture)
  • unhappy



    this company has ripped off my friend buying furniture for me for Christmas and I'm mad they did this $1000.00 for a couch and tables and lamps you gotta be joking boy they don't know and neither does the community don't settle for just anything this company will rip you off dearly I know their warranty is crap 5 whole years of crap I will need new furniture by then More...
    (Furniture)
  • unhappy customer



    There has been couches, s bed, coffee table sets and more bought from the Regina location from my family. Before I start want to let you know I live two hours from the Regina location. I myself bought a coffee table set, when I got it home it was damaged, when I turned the box over I see a sticker that says "damaged do not ship". I called and the manager said he would call me back, I waited a week and no call back. So I called again he said bring it back but was very rude to me. So I drove 2 hours to take it back and two hours home again with the new set. The manager told me... More...
    (Furniture)
    corylee's Picture   corylee    0 Comments   Comments
  • Perfect Salesman



    I went into the Dartmouth Location one day to make a big purchase for my whole house to be furnished i came in here due to your advertising saying u had layaway available. i could have went elsewhere and left a deposit and when i had the money i could have paid for it in full, but when i went into your store i was greeted by a young man, I cant remember his name but he was so helpful with all of our needs he answered all questions very thoroughly and very professionally, we just loved his service he was making us laugh we were having fun it was a great time. Ive never had so much fun... More...
    (Furniture)
    heath's Picture   heath    0 Comments   Comments
  • Bad Service



    I purchased 2 bar chairs from this company and was told that the product was awaiting shipment I agreed to wait and was told they would call me when they arrived and that it would take about 2 weeks for their trucks to deliver. I received a call from the store after a week and was told that my item had arrived and that I could come and pick it up. I arrived at the store and was told to park my car at the loading dock. the sales agent came out and told me they had made a mistake and that they would call me when the shipment arrived that next day. I never got the call 3 days later I called... More...
    (Miscellaneous)
    luvnu99's Picture   luvnu99    1 Comments   Comments
  • misleading furniture store



    We paid for a couch, love seat, 2 end tables, a coffee table and 2 lamps. They were suppose to deliver it yesterday by 6pm. When I called the company to confirm the delivery yesterday they informed me that my couches were not there and that they were on a train somewhere in pennsylvania. and that they wouldn't be here until friday of the next week. I told them that this was unexceptable and they said they could give me the floor model and have it delivered the next day by noon and throw in 2 free lamps. i agreed to this. they also said that if there was any damage to the couches that... More...
    (Miscellaneous)

surplus freight furniture Reviews By Product


surplus freight furniture Comments


unome007 says: (7 years ago)
 0
this store is a big rip off to the community their website and flyers say one thing until you get there they ripped off my friend who brought furniture for me for Christmas he was suppose to pay $498.00 and end spending $900.00 plus they took out for furniture cleaning and warranty $145.00 plus $75.00 for delivery this is just to much my friend is still paying on this furniture the man in the store I asked him the warranty is for damages he said yes burns and rips and all 5yrs on this warranty he lied I called to have someone to come out and fix the small rip on my couch they wouldn't do it I'm really angry behind this somebody better do something because I'm pissed and don't like to be used



jmcdonald says: (7 years ago)
 0
I went to the fredericton store and it was lets just say very disapointing. It seems as if the salesman thought of us only as their paychecks,and really tripped each other at the door to to get to us. They were all very unprofessional,and really didnt take their job seriously. I didnt purchase anything (which makes me happy),but I have heard some terrible things about that store and their quality,after being in their myself I would have to agree




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