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surplus freight furniture Support Ticket - Ontario, - Damaged and no return phone calls

surplus freight furniture Support Ticket - Ontario,

Damaged and no return phone calls

Created By: cathyc18's Picture cathyc18 Last Reply: cathyc18's Picture cathyc18
Priority Level: [High] Status: [Open]
Created: 5 months ago Last Updated: 5 months ago
Department: N/A Replies: 0

A week ago my husband and I bought a livingroom package from Surplus furniture in Owen Sound, Ontario. I phoned the manager back the same day and told her two of the sectional cushions (carolina girl- SKU #003545) were crushed in they have no support, the coffee table (SKU # 004926) has a mark on it and the legs have glue on them and the one end table (SKU# 004927) also had a couple of marks on it. She said the end table and coffee table had to be delivered by the manufacturer and she would call me when she knew the truck was coming in. The truck came in three days later and when I phoned back another employee said they never had room on the truck and so they would have to wait for the next shipment. I have called three times today and the manager is always busy. That was at 1:30, its now 3:35. Also the other back cushion the on couch has caved in and my seat cushion on the sectional part has sunk in and keeps tipping me to the left when I sit on it. I tried the one 800 number for surplus and when you enter ext. numbers they don't register so I can't get hold of anyone. I have company coming this weekend for easter and need to get this resolved immediately.


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